After Hours Service

The SolvOne After-Hours Call Center Services Program was developed for petroleum service providers who want to be certain that their customers continue to receive the best possible service when their own employees cannot be in the office to answer calls. In the petroleum industry, some of the most critical service calls are initiated after usual business hours. It's crucial that all calls arriving during these time periods be prioritized and handled accurately. SolvOne, LLC is able to meet and exceed these demands.

Because SolvOne offers a 24/7/365 Dispatch Center staffed with friendly CSRs trained specifically in the petroleum industry, all priority calls are immediately recognized and dispatched according to the client's specifications. By defining and customizing their own list of emergency conditions, clients are able to outline which calls should immediately be dispatched by our CSRs and which can wait to be handled by the clients' dispatchers the next business day.