ATG Remote Monitoring & POS Support
SolvOne’s Remote Alarm Monitoring program provides 24/7/365 alarm management, triage, and dispatch - reducing emergency dispatches and associated fees for our clients.
The SolvOne Advantage
- Real-Time reporting communicates between systems for faster response time
- Technician dispatched with detailed incident history for quicker resolution
- Configuration management, flow rate monitoring, inventory management
- POS Support Issues Supported:
- dispenser offline, power issues, pay inside on dispenser card readers, grades not dispensing, card readers not functioning
- Level 2 Technical Support Engineers Certifications:
- ICC Certifications – (renewed every 2 years)
- API Safety
- ATG Certifications – (Veeder Root and INCON)
- POS Training/Certifications – Verifone, Sapphire Certification, Gilbarco, NCR, Retalix, and others
- Working lab in Portland, OR
Through our remote ATG monitoring program alone,
SolvOne Technical Support Specialists currently monitor 2500 sites, with roughly 9500 underground storage tanks throughout the United States and Australia.
Request more info about Remote ATG/POS Monitoring.
Email us at solvonesolutions@incontactemail.com
CASE STUDY
Sites - 364 | Tanks 1,115 | Total Sensors 5,725
11,182
ATG ALARMS
953
CASES CREATED
671
ALARMS RESOLVED
272
DISPATCHED FOR SERVICE
If it costs $250 to send a tech to a site and this was avoided 399 times because our tech support was able to resolve the alarm the client saved $99,750 in January resolved cases
If that number was only 10 resolved, they still saved $2,500 for one month
