IN-HOUSE TECHNICAL SUPPORT
Technical Phone Support and ATG Remote Monitoring for Fuel Stations and Convenience Stores
Sometimes, the alarm blaring from the ATG just can’t be a top priority. There are customers waiting in line at the counter, distributors waiting for a sign-off, and someone has to refill the coolers and shelves. If we are watching your alarms, we can triage and mitigate the problem before site personnel hear the alarm. SolvOne saves our customers hundreds of thousands of dollars by watching and managing their alarms. Don’t worry about getting that alarm reported from the store manager; we’re watching it. It’s one of the ways SolvOne has your back. Request more information about our remote ATG monitoring services.
At SolvOne, we focus on maximizing station uptime while reducing overall maintenance costs. We do this by offering responsive Technical Phone Support and proactive ATG Remote Monitoring.
SolvOne provides expert phone support for a wide range of technical problems related to: ATG remote monitoring, dispensers, card readers, point-of-sale systems, and much more.
Our own U.S.-based Technical Support Specialists are experienced and certified. SolvOne provides immediate cost reduction and uptime improvements by eliminating the need for an on-site visit.
We work with all equipment types and manufacturers:
Automatic Tank Gauges
- Fully Compatible with Veeder-Root and all major ATGs
Dispensers and Point-of-Sale
- Gilbarco POS / Dispenser / Card Readers & Verifone POS
- Wayne Dispensers / Card Readers
- Retalix POS
SolvOne Advantages
- Technical support specialists are manufacturer and ICC-certified
- 24/7 staffing in every US time zone, trained and experienced in the fuel industry
- 70% of issues resolved remotely, without need for dispatch
- Detailed troubleshooting reports provided to dispatched contractors improve repair efficiency
- SolvOne technical support can clear pressure alarms caused by winter fuel blends from November 1 to March 31 throughout the State of California.
- In-house working lab
Key Features
- Compatible with Veeder-Root and all major ATGs
- Alarms automatically routed to SolvOne’s 24-hour call center
- Remote verification + resolution when possible
- Client protocol followed when dispatch is required
- Technical support calls site + generates printed record for maintenance log
- EPA monthly release detection reporting on each pump sensor
- Monthly/daily/hourly inventory reporting for strategic refueling
AND GROWING
