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IN-HOUSE TECHNICAL SUPPORT
We strive to maximize station uptime while reducing overall maintenance costs.
We do this by offering Technical Phone Support and ATG Remote monitoring.
SolvOne provides phone support for technical problems related to: ATG remote monitoring, dispensers, card readers, point-of-sale systems, and much more.
Our own U.S.-based Technical Support Specialists are experienced and certified. SolvOne provides immediate cost reduction and uptime improvements by eliminating the need for an on-site visit.
We work with a variety of equipment types and manufacturers including:
- Veeder-Root Automatic Tank Gauges
- Franklin Fueling Automatic Tank Gauges
- Gilbarco POS / Dispenser / Card Readers & Verifone POS
- Wayne Dispensers / Card Readers
- Retalix POS
The SolvOne Advantage
- SolvOne Technical Support Specialists are Manufacturer and ICC Certified.
- Technical Support Specialists can resolve issues, without dispatch, over 70% of the time.
- Providing troubleshooting details to the dispatched contractor when unable to resolve remotely.
- SolvOne Technical Support can clear pressure alarms caused by winter fuel blends from October 1 to March 31 throughout the State of California.
- Minimized downtime and more efficient repairs
- In-House working lab
In-House Technical Support.
15,000
CALLS ANSWERED per MONTH (AVG)
177,000
CALLS ANSWERED IN 2023
81
% OF CALLS ANSWERED
IN 30 SEC or LESS in 2023
IN 30 SEC or LESS in 2023
AND GROWING
15,000
CALLS ANSWERED/MONTH (AVG)
177,000
CALLS ANSWERED IN 2023
81
% OF CALLS ANSWERED IN 30 SEC or LESS in 2023
