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IN-HOUSE TECHNICAL SUPPORT
We strive to maximize station uptime while reducing overall maintenance costs.
We do this by offering Technical Phone Support and ATG Remote monitoring.
![PROJECT MANAGEMENT](https://www.solvone.com/wp-content/uploads/2024/02/27.png)
SolvOne provides phone support for technical problems related to: ATG remote monitoring, dispensers, card readers, point-of-sale systems, and much more.
Our own U.S.-based Technical Support Specialists are experienced and certified. SolvOne provides immediate cost reduction and uptime improvements by eliminating the need for an on-site visit.
We work with a variety of equipment types and manufacturers including:
- Veeder-Root Automatic Tank Gauges
- Franklin Fueling Automatic Tank Gauges
- Gilbarco POS / Dispenser / Card Readers & Verifone POS
- Wayne Dispensers / Card Readers
- Retalix POS
The SolvOne Advantage
- SolvOne Technical Support Specialists are Manufacturer and ICC Certified.
- Technical Support Specialists can resolve issues, without dispatch, over 70% of the time.
- Providing troubleshooting details to the dispatched contractor when unable to resolve remotely.
- SolvOne Technical Support can clear pressure alarms caused by winter fuel blends from October 1 to March 31 throughout the State of California.
- Minimized downtime and more efficient repairs
- In-House working lab
In-House Technical Support.
![](https://www.solvone.com/wp-content/uploads/2024/03/Untitled-design-37.png)
15,000
CALLS ANSWERED per MONTH (AVG)
![](https://www.solvone.com/wp-content/uploads/2024/03/Untitled-design-38.png)
177,000
CALLS ANSWERED IN 2023
![](https://www.solvone.com/wp-content/uploads/2024/03/Untitled-design-25.png)
81
% OF CALLS ANSWERED
IN 30 SEC or LESS in 2023
IN 30 SEC or LESS in 2023
AND GROWING
![](https://www.solvone.com/wp-content/uploads/2024/02/22.02.2024_15.54.19_REC.png)
15,000
CALLS ANSWERED/MONTH (AVG)
![](https://www.solvone.com/wp-content/uploads/2024/02/22.02.2024_15.54.39_REC.png)
177,000
CALLS ANSWERED IN 2023
![](https://www.solvone.com/wp-content/uploads/2024/02/22.02.2024_15.30.46_REC.png)
81
% OF CALLS ANSWERED IN 30 SEC or LESS in 2023